|
Dear
valued customers,
Shipping Rate Revision
We will
revise the shipping rate without prior notice. Please check the shipping rate
from time to time. If you have paid for the item, the old rate still applies.
The new rate is for new orders only, at that point of time.
Insurance and Claims
All items
that are shipped via UPS and DHL will be insured to ensure all possible
liabilities covered. However, the full amount covered is as per the declared
amount on the invoice. The rate shown on the table is without insurance.
Insurance
is compulsory.
DHL - for
item declared <USD500, insurance is USD10
for item declared >USD500, insurance is at 2% of the declared amount
UPS -
Insurance is at 1% of the declared amount
Please
provide the following in order to file the claim
-
Pictures of the damaged amp/kit/ part
-
Pictures of the outer and inner packaging box
Please
keep the damaged amp/kit/part in the box for verification by the respective
courier service. Failure to provide these will result in the claim being
rejected.
Important note: Once parcel has been received,
please check the amp/kits/components thoroughly immediately. If there's damaged
and you would like to file the claim, please email me the pictures of the box
(internal and external) and the damaged amp/kit/component within 10 days after
you have received the package. This is the new ruling set by the insurance
company. Please resize the pictures to 600x450 in jpeg format.
Shipment Charges
For all
items shipped via UPS and DHL , shipment charges are calculated according to Actual or Volumetric / Dimensional weight,
which ever is higher .
Consignment Tracking
Please visit
www.dhl.com
to track your DHL parcel using your DHL tracking number.
Please visit
www.ups.com to track your UPS parcel using your UPS tracking number.
Delivery
Transit Time
Please take note that DHL is using its
Worldwide Package Express and UPS is using the Express Saver service.
Customs Duty Invoice
Tariff Code should read "8543.70.96.10:
Amplifier for use with musical instruments" on the Customs Duty Invoice
If you received Duty Invoice for Tariff Code:
9202.90.4000 : Strings Musical Instruments eg Gitar, Harp, Violin etc, please do
not pay and e-mail us a
copy of the invoice together with the consignment / tracking number. We will
help you dispute and adjust the billing. If you are not sure
e-mail us too.
If you do not see your country listed, please
e-mail us for shipment rates.
Or when in
doubt, e-mail us. We love to answer your questions!
Malaysian Customers
We do not
entertain walk in customers, only by appointment. Please
e-mail us if you would
like to set up an appointment or if you have sales inquiry. Shipment will be
either via Pos Malaysia or Nationwide and will be quoted on case to case basis.
We highly recommend
you to ship your orders. However if you insist on
pick up your order, there will be an additional
RM50 for admin fee.
Simply because we want you to save on your petrol and toll, and we
are doing an online business.
|
